Moving to North Carolina a year ago from out of state, and finding out after over a year of trying that IVF would be our only option, finding a clinic locally was so overwhelming. There are many to choose from, and I called most infertility clinics within a 3 hour radius to where we would be living in Sneads Ferry. From a phone call alone, the decision was clear. The staff at Carolina Conceptions, from the Doctors to nurses, to front office staff and financial advisors, all the way back to the lab technicians was the most amazing customer service I have ever experienced. When you struggle with infertility, all you want going through this very stressful and emotional roller coaster of a journey is to work with a team of people who treat you with the compassion that you desire going through something so hard. That is what you will get at CC! All the other clinics made me feel like a number, an income, a dollar sign.
Dr. Grace Couchman was the perfect amount of professional, mixed with compassion, and I could not have asked for a better experience. She always answered my emails, even on the weekends!! I could not believe the level of care she provided. The nurse on our case Terry Hunter was just as amazing. I wouldn’t always get calls or updates from just these two ladies, but anyone that called me knew everything about my case and could answer any question I had. The process of going through IVF with this clinic was just amazingly seamless and easy! My husband is military, and this practice accommodated to his crazy schedule and even had staff on hand over the weekend come in just to work around our schedule. We had to do remote monitoring due to living in Sneads Ferry, and the doctor’s office they set us up with in Wilmington was just as fantastic. Dr. William Cooper was great!
They completely supported my wants and wishes to skip all the in between options that could have made them more money but may not have worked, and never once questioned my determination to go straight to the IVF. All of the other clinics we had talked to wanted us to try a million things that would have cost us an absurd amount of money, only to probably have to do the IVF my gut told me would work. We did our first round of IVF in August of 2014 (male factor infertility), transferred two embryos and found out two weeks later it had worked! We were pregnant with twins. Unfortunately we lost one of our babies at 8 and a half weeks, but Dr. Couchman handled me beautifully with her explanation as to why this happened, and put me at ease with any concerns I had. I am now 23 Weeks pregnant with a healthy baby boy and I owe everything to this practice. We WILL be using this clinic again when we decide to do the transfer of our frozen embryos later down the road. The cost of this practice was SLIGHTLY more expensive than a few others, but by far exceeds any and all expectations you would have when going through this process.
Thank you Carolina Conceptions, Dr. Couchman, and the entire team that worked with my husband and me and made our dreams of having a family a reality!